Return and Refund Policy

Last updated April 24, 2022

We hope you are happy with your purchase. However, if you are experiencing issues with your purchase, please contact us via Whatsapp at +628172389999 we will happily assist whatever issues you might have. If you receive an incorrect device type, if the item are damaged from shipping, you may receive a new unit without returning the damaged goods after we have reviewed your appeal. Please see below for more information on our return policy.


All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all accessories included.


To return an item, please Contact us via WhatsApp at +628172389999 or at respective Marketplace website to start the return process. After receiving an approval, place the item securely in its original packaging, and mail your return to the following address:

Asenaru Indonesia
Attn: Retur (Invoice Number)
Jalan Bukit Indah 16 Blok A1 Nomor 8 (Citra 1), Kalideres, Jakarta Barat, 11840 Indonesia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three working days (3) days from the receipt of your item to process your return or exchange.


If you have any questions concerning our return policy, please contact us at:
[email protected]

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