Unfortunately, we currently do not offer international shipment at the moment.
For Domestic (within Indonesia) orders: Standard (REG) Shipping: 2-5 business days Expedited (YES/BEST) Shipping: 1-2 business days Delivery time is not guaranteed for Standard Shipping and thus we would suggest Expedited Shipping if there is a date that you would like to meet. The above are estimated time required by the shipping service.
We are happy to assist you if you find want to change, modify or cancel your order. Contact us in the respective marketplace, or via WhatsApp to get help with your order.
You can return our products to :
Asenaru Fulfillment Center
Attn: (Your order #)
Jl. Kusuma Blok B1 No. 15F (Ruko Dutamas)
Wijaya Kusuma, Grogol Petamburan
Jakarta Barat 11460
PLEASE NOTE: Returns must be initiated within 3 days upon receiving your order.
We are committed to the quality of our products and the satisfaction of our customers. We offer refunds for damaged, missing or products affected by shipping errors. Please contact us if you would like to request a refund of your purchase.