Shopping

Where can I buy Asenaru Products?

Asenaru is available on Tokopedia, and Shopee. You will find all our products there. Click at your preferred website to start shopping!

Do You Ship Internationally?

Unfortunately, we currently do not offer international shipment at the moment.

Do You offer same-day/instant shipping?

Yes! Same-day and Instant shipping is available on Tokopedia, and Shopee. We are based in West Jakarta. Visit your preferred marketplace to start shopping!

How Long Will It Take To Get My Package?

For Domestic (within Indonesia) orders: Standard (REG) Shipping: 2-5 business days Expedited (YES/BEST) Shipping: 1-2 business days Delivery time is not guaranteed for Standard Shipping and thus we would suggest Expedited Shipping if there is a date that you would like to meet. The above are estimated time required by the shipping service.

Orders & Returns

How do I place an Order?

Asenaru is available on Tokopedia, and Shopee. You can also contact us via WhatsApp if you need help in purchase our products.

How Can I Cancel Or Change My Order?

We are happy to assist you if you find want to change, modify or cancel your order. Contact us in the respective marketplace, or via WhatsApp to get help with your order.

Where should I return my order?

You can return our products to :

Asenaru Fulfillment Center
Attn: (Your order #)
Jl. Kusuma Blok B1 No. 15F (Ruko Dutamas)
Wijaya Kusuma, Grogol Petamburan
Jakarta Barat 11460
Indonesia

PLEASE NOTE: Returns must be initiated within 3 days upon receiving your order.

How do I get a refund?

We are committed to the quality of our products and the satisfaction of our customers. We offer refunds for damaged, missing or products affected by shipping errors. Please contact us if you would like to request a refund of your purchase.

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